Effective Date: 10, May 2025

At CredBill, we strive to provide high-quality services to our customers. Please read our refund and cancellation policy carefully to understand your rights and obligations when using our services.

1. Services Covered

This policy applies to all paid services offered by CredBill, including but not limited to:

  • Payment processing tools

  • Subscription billing systems

  • Invoicing solutions

  • Other value-added digital services

2. Subscription & Billing

  • CredBill operates on a prepaid subscription model unless otherwise specified.

  • Charges for monthly, quarterly, or annual subscriptions are billed in advance.

  • Invoices and payment confirmations are sent via email upon successful payment.

3. Cancellation Policy

You may cancel your subscription at any time by:

  • Logging into your CredBill account and navigating to the Billing section

  • Or, contacting our support team at Connect@credbill.com

Note:

  • Cancellations are effective at the end of the current billing cycle.

  • No partial refunds will be provided for unused portions of the service.

4. Refund Policy

We offer refunds under the following conditions:

a. Technical Issues

If you experience a technical issue that prevents you from using our core services and our support team cannot resolve the issue within a reasonable timeframe (typically 5 business days), you may be eligible for a full or partial refund.

b. Duplicate Payment

If you are charged more than once for the same service due to a system error or payment gateway issue, we will issue a full refund of the duplicate amount.

c. Non-Eligibility

Refunds will not be issued for:

  • Change of mind after purchase

  • User errors or misuse of the platform

  • Lack of usage or non-activity

  • Services rendered and fulfilled as per agreed terms

5. Refund Request Process

To request a refund, please contact our support team within 7 days of the charge date. Your request must include:

  • Full name and registered email

  • Transaction ID or payment receipt

  • Reason for requesting the refund

We aim to process eligible refund requests within 7–10 business days.

6. Contact Us

For any questions or refund-related concerns, please contact:

📧 Email: Connect@credbill.com
🌐 Website: www.credbill.com