1. Order Processing
- All orders are processed within [1–2 business days] (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- During high-volume periods (e.g., holidays or sales), processing times may be extended.
2. Shipping Rates and Estimates
- Domestic Shipping:
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Next-Day Delivery (1 business day)
- 3. Order Tracking
- Once your order has shipped, you will receive an email with a tracking number and link.
- You can track your order status via the carrier’s website or through your account on our website.
- 4. Delivery Issues
- Wrong Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
- Lost or Stolen Packages: If you believe your package is lost or stolen, please contact the carrier or our customer support team at connect@credbill.com.
- Returned Packages: If a package is returned due to an incorrect address or failed delivery attempts, we can reship it at your expense.